Shipping Policy

Last updated: August 26, 2026

At Mowzy, our goal is to ensure that your order is processed and delivered safely and efficiently. Below you will find important information about our shipping and delivery process.

1. Order Processing

After your payment has been confirmed, your order will be prepared for shipment.

Processing times may vary depending on product availability, order volume, and other operational factors.

Once your order has been shipped, you will receive the available tracking information so you can follow your delivery.

If you have any questions about your order processing, please contact us at contact@mowzy.online.

2. Delivery Times

Delivery times may vary depending on the destination country, region, shipping address, carrier, and shipping method selected.

Delivery estimates displayed during checkout are estimates only and do not guarantee a specific delivery date.

Delays may occur due to circumstances beyond Mowzy's reasonable control, including:

• Carrier delays;
• Customs processing;
• Weather conditions;
• Public holidays;
• High shipping volumes;
• Operational or logistical issues;
• Incorrect or incomplete information provided by the customer.

If your order is beyond the estimated delivery timeframe or you experience any delivery issue, please contact us at contact@mowzy.online.

3. Order Tracking

When available, we will provide a tracking number so you can monitor the status of your shipment.

Tracking information is provided by the shipping carrier and may take some time to appear or update after the order has been shipped.

If your tracking information has not been updated for an extended period, please contact us at contact@mowzy.online so we can check the status of your shipment.

4. Shipping Address

Customers are responsible for providing a correct and complete shipping address during checkout.

Mowzy is not responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us immediately at contact@mowzy.online.

We will make reasonable efforts to assist you, but we cannot guarantee that address changes can be made after an order has been processed or shipped.

5. Orders Not Received

If the shipping carrier indicates that your order has been delivered but you have not received it, we recommend checking with family members, neighbors, reception areas, or other secure locations where the package may have been left.

If you are still unable to locate your order, please contact us at contact@mowzy.online so we can review the situation.

6. Orders Returned to Sender

An order may be returned to the sender for reasons including:

• Incorrect or incomplete address;
• Unsuccessful delivery attempts;
• Refusal to accept the package;
• Failure to collect the package when applicable;
• Other delivery-related circumstances.

If your order has been returned to the sender, please contact us at contact@mowzy.online so we can review the available options.

Depending on the circumstances, additional reshipping costs may apply.

7. Customs Duties and Taxes

Depending on the destination country, international orders may be subject to customs duties, taxes, tariffs, or other charges imposed by local authorities.

Where applicable, these charges may be the responsibility of the recipient.

Mowzy does not control the amounts charged by customs authorities in each country.

For questions regarding international shipping, please contact us at contact@mowzy.online.

8. Damaged Shipments

If your order arrives damaged, please contact us as soon as possible at contact@mowzy.online.

We may request photos of the package and product to assess the situation and determine the appropriate next steps.

9. Delivery Information

Delivery estimates and tracking information provided by the shipping carrier may change during the delivery process.

Mowzy cannot guarantee a specific delivery date when transportation depends on third-party carriers.

However, we will make reasonable efforts to assist our customers with shipping and delivery-related issues.

10. Changes to This Shipping Policy

Mowzy may update this Shipping Policy periodically to reflect changes to our procedures, shipping carriers, shipping methods, or legal requirements.

The most recent version will always be available on this page.

11. Contact Us

If you have any questions about the shipping or delivery of your order, please contact us:

Mowzy

Email: contact@mowzy.online

Our customer support team is available to assist with questions regarding order processing, tracking, and delivery.

Last updated: August 26, 2026