Refund & Returns Policy

At Mowzy, our goal is to provide a safe, transparent, and satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the conditions outlined below.

1. Return Request Period

You may request a return within 30 calendar days of receiving your order.

To initiate a return request, please contact us at contact@mowzy.online and provide:

• Your order number;
• The name used when placing the order;
• The reason for the return;
• Photos of the product, if requested by our team.

Our team will review your request and respond with the necessary instructions.

2. Return Conditions

For a return to be accepted, the product must:

• Be in suitable condition for return;
• Not show signs of improper use, intentional damage, or alterations;
• Be returned with its original packaging and accessories whenever possible.

Certain products may be subject to specific return conditions, which will be communicated by our team during the support process.

3. Refunds

Once we receive and inspect the returned product, our team will determine whether it meets the conditions outlined in this policy.

If the return is approved, the refund will be issued using the same payment method used for the original purchase whenever possible.

The time required for the refunded amount to appear in your account may vary depending on your bank, financial institution, or card issuer.

For questions regarding the status of your refund, please contact us at contact@mowzy.online.

4. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us at contact@mowzy.online as soon as possible.

Our team may request photos or additional information to assess the issue.

If the issue is confirmed to be the responsibility of the store, we will provide you with the available options to resolve the situation.

5. Return Shipping Costs

For returns due to a change of mind or cancellation without a product defect or order error, the customer may be responsible for the return shipping costs.

When a return is due to a defective, damaged, or incorrectly shipped product, we will review the case and provide instructions regarding the applicable return procedure.

If you have questions about return shipping costs, please contact us at contact@mowzy.online before sending the product back.

6. Undelivered Orders or Orders Returned to Sender

If an order is returned to the sender due to an incorrect or incomplete address, failure to receive the package, or other delivery-related circumstances, please contact us at contact@mowzy.online.

Our team will check the status of your order and advise you on the available options.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at contact@mowzy.online after placing your order.

Orders that have already been processed or shipped may not be eligible for cancellation before delivery. In such cases, our team will provide guidance regarding the applicable return procedure.

8. Contact Us

To request a return, refund, cancellation, or to ask any questions regarding your order, please contact us:

Email: contact@mowzy.online

Our customer support team is available to review your request and provide the necessary assistance.

Last updated: August 26, 2026

Mowzy reserves the right to update this policy periodically to reflect changes to our procedures and applicable requirements.